EFQM Certified Change Practitioner 2025

To achieve the EFQM Certified Change Expert certification, you need to successfully complete the EFQM Certified Change Foundation and Change Practitioner courses. Once completing both courses, you will automatically receive your Change Expert badge through the Credly platform.

On the eAcademy, you will access the exam within the course itself. The following steps on the platform is to open your exam. The exam are composed of 30 questions for Foundation level and 20 questions for Practitioner level courses. The questions are multiple choices questions. By default there is 1 correct answer, unless specified in the question (x correct answers). Each exam is different as it is built on a question bank. You only have one attempt to pass the exam (passrate is 60%). Make sure you scroll through all questions and answer them all before you click on validate to submit your exam. If you have any issue, or question, feel free to contact us at training@efqm.org.

Once you register to a specific training course and classroom session, you will receive the confirmation email which will lead you to connect to the eAcademy, where all EFQM training courses are hosted. If you are new on the eAcademy, you will need to follow the instructions to finalise your user profile and setup your password. If you are a returning user to the platform, login using your usual credentials. You will find the access to the training course directly from the homepage.

To become the next Business Transformation Leader (BTL), you need to complete the two EFQM Model core training expert levels - the Excellence Expert and the Performance Improvement Expert. This means successfully completing the 3 practitioner courses: Excellence Practitioner, Assessor Training and Performance Improvement Practitioner. And two of the Business Toolkit training tracks: Change, Sustain, Process or Benchmark.

You are an EFQM Associate or EFQM Member, please contact us at training@efqm.org to get the corresponding promotion code that you can redeem when registering to the selected training course. For more information on the Individual Membership, please visit: https://efqm.org/individual-membership/

If your organisation is an EFQM Member (Diamond, Gold, Silver, Bronze or Academia), you have indeed access to 1 or more free training seats. In addition to these free training seats, your organisation is also entitled to a 25% discoung on all training registrations. Please contact your EFQM account manager to provide you with the corresponding promotion code that you will be able to redeem when registering to your selected training course. Or contact training@efqm.org for further information.

Once you successfully pass the course exam, you automatically receive the corresponding certificate and digital badge. The course certificate is available on the eAcademy. You will find it on the homepage, directly under your name where you will see the badge icons. Click on it to open the certificate. You can then download it as PDF or PNG (image). The digital badges are hosted on the Credly platform. In parallel to receiving your training certificate, you will also receive an email from Credly to invite you to finalise your user profile if you are new to the platform, and to accept your badge. You can also share this badge on your social media, such as LinkedIn.