Melissa has worked closely with CI leads and teams to drive the development of key skills and the successful delivery of Continuous Improvement (CI) initiatives. Through tailored training and coaching support, she has empowered practitioners at all levels, facilitating Kaizen events and helping teams foster a culture of continuous improvement. Her collaborative approach has resulted in high-impact outcomes and strong team cohesion.
EXPERIENCE
Transitioned from an operational background to consultancy
Specialises in Change Management, Leadership Development, Quality Management Systems, Process Improvement, and more.
Designs and delivers tailored training for all levels, provides consultancy, coaching, and support, and embeds Quality Management Systems
Former UK Head of Business Excellence at National Express
Awarded Emerging Transformation Leader Award 2020 by the British Quality Foundation (BQF)
Served as EFQM Global Award Judge in 2022
EDUCATION
BSc in Information Management and Business Studies
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